Activation Instructions

ExtremeCloud IQ - Site Engine can be deployed in either connected mode or air gap mode using a XIQ-PIL-S-C-xx license or XIQ-NAV-S-C-xx license.

In connected deployment mode, ExtremeCloud IQ - Site Engine utilizes these licenses through a connection to ExtremeCloud IQ. It is required that you link your Extreme Portal to ExtremeCloud IQ. Once they are linked together, you can use the licenses you purchased in both ExtremeCloud IQ and ExtremeCloud IQ - Site Engine.

In air gap deployment mode, ExtremeCloud IQ - Site Engine utilizes these licenses based on a license file. During the generation of the license file, the licenses are assigned to the Locking ID of the ExtremeCloud IQ - Site Engine.

  IMPORTANT You must have an Extreme Portal account. If you do not have one, you can register for an account by selecting Register Here on the Extreme Portal login screen.

ExtremeCloud IQ NAC Subscriptions

ExtremeCloud IQ NAC subscriptions can be used for both ExtremeCloud A3 and ExtremeControl for ExtremeCloud IQ - Site Engine. Please check the activation instructions for your specific ExtremeCloud A3.

Linking Extreme Portal accounts

NOTE If you are not successful in linking your account and believe you have a new subscription that requires linking, please contact the Global Technical Assistance Center. Not being able to link is typically an indication that the entitlements are not tied to your account.

Connected deployment mode for End-User Customers

First Time ExtremeCloud IQ Users

  1. To use the licenses, log into your ExtremeCloud IQ GUI.

  2. On the Welcome to ExtremeCloud IQ screen, select I have an ExtremeCloud IQ license.

  3. Select Get Started.


Existing ExtremeCloud IQ Users

  1. Log in to ExtremeCloud IQ GUI.

  2. In the upper right of the window, select the admin icon.

  3. From the drop-down, select Global Settings > Administration > License Management.

  4. Select Link my Extreme Portal Account to use your licenses.

  5. Enter your Extreme Portal credentials.


Connected deployment mode for Distributors/Partners/Resellers

  • Creating the ExtremeCloud IQ instance for your end customers:

    1. Link the end customer's account using your Extreme Portal credentials.

    2. Enter the end customer’s Customer Unique Identifier (CUID). The CUID can be found in your Welcome Letter.

  • Creating the ExtremeCloud IQ instance for your company:

    1. Link your company account using your Extreme Portal credentials.

    2. Enter your company's CUID. The CUID can be found in your Welcome Letter.

    Once this operation is complete, you will see an indication that the linking has been processed successfully.

  NOTE Only consumed licenses in ExtremeCloud IQ are displayed in the GUI under the Entitlements section. As more devices are onboarded, the license count increases. However, there may be some delay in displaying the license updates.

Air gap mode: Generate and Install the License File

  • To generate the license file:

    1. Log into your Extreme Portal

        NOTE

      If you don’t have an Extreme Portal account, you will be required to register for one on the Extreme Portal login page.

    2. Select the Assets > Cloud Licenses Home

    3. Select Generate License

    4. Fill in the license quantities

      • The NAC License Quantity is expected in the number of End Systems (1000 is the quantity of XIQ-NAC-S-1K).

      • The Locking ID is displayed in the ExtremeCloud IQ - Site Engine GUI. The ID starts with XIQSE- followed by 32 characters (numbers and uppercase letters).

    • The system automatically activates (consumes) the entitlements using the date that is closest to your current date.

  • To activate a specific entitlement:

    1. Select the entitlement

    2. Select Generate License on the next screen.

The license file can be downloaded from Extreme Portal and inserted into the ExtremeCloud IQ - Site Engine.

  NOTE

If the license file was not generated and you believe you have the required subscription quantity, contact the Global Technical Assistance Center. When a license file cannot be generated, it usually means that the entitlements are not tied to your account.