Legal Notices

Extreme Networks, Inc., on behalf of or through its wholly-owned subsidiary, Enterasys Networks, Inc., reserves the right to make changes in specifications and other information contained in this document and its website without prior notice. The reader should in all cases consult representatives of Extreme Networks to determine whether any such changes have been made.

The hardware, firmware, software or any specifications described or referred to in this document are subject to change without notice.

Trademarks

Extreme Networks and the Extreme Networks logo are trademarks or registered trademarks of Extreme Networks, Inc. in the United States and/or other countries.

All other names (including any product names) mentioned in this document are the property of their respective owners and may be trademarks or registered trademarks of their respective companies/owners.

For additional information on Extreme Networks trademarks, please see: www.extremenetworks.com/about-extreme-networks/company/legal/trademarks.

Software Licensing

Some software files have been licensed under certain open source or third-party licenses. End-user license agreements and open source declarations can be found at: www.extremenetworks.com/support/policies.

Additionally, licenses for third-party software used in the ExtremeCloud IQ Site Engine product are located in the <install directory>\ThirdPartyLicenses directory.

Licensing inquiries can be directed to PLM (at) extremenetworks.com.

Support

For product support, phone the Global Technical Assistance Center (GTAC) at 1-800-998-2408 (toll-free in U.S. and Canada) or +1-408-579-2826. For the support phone number in other countries, visit: http://www.extremenetworks.com/support/contact.

For product documentation online, visit: https://www.extremenetworks.com/documentation.

Contact

If you require assistance, contact Extreme Networks using one of the following methods:

Extreme Portal: Search the GTAC (Global Technical Assistance Center) knowledge base, manage support cases and service contracts, download software, and obtain product licensing, training, and certifications.

The Hub: A forum for Extreme customers to connect with one another, answer questions, and share ideas and feedback. This community is monitored by Extreme Networks employees, but is not intended to replace specific guidance from GTAC.

Call GTAC: For immediate support: 1-800-998-2408 (toll-free in U.S. and Canada) or 1-603-952-5000.

Before contacting Extreme Networks for technical support, have the following information ready:

Your Extreme Networks service contract number and/or serial numbers for all involved Extreme Networks products
A description of the failure
A description of any action(s) already taken to resolve the problem
A description of your network environment (such as layout, cable type, other relevant environmental information)
Network load at the time of trouble (if known)
The device history (for example, if you have returned the device before, or if this is a recurring problem)
Any related Return Material Authorization (RMA) numbers

Virus Disclaimer

Extreme Networks makes no representations or warranties to the effect that the Licensed Software is virus-free.

Extreme Networks has tested its software with current virus checking technologies. However, because no anti-virus system is 100% reliable, we strongly caution you to write protect and then verify that the Licensed Software, prior to installing it, is virus-free with an anti-virus system in which you have confidence.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS.

The enclosed Product (i) was developed solely at private expense; (ii) contains "restricted computer software" submitted with restricted rights in accordance with section 52.227-19 (a) through (d) of the Commercial Computer Software-Restricted Rights Clause and its successors, and (iii) in all respects is proprietary data belonging to Enterasys and/or its suppliers. For Department of Defense units, the Product is considered commercial computer software in accordance with DFARS section 227.7202-3 and its successors, and use, duplication, or disclosure by the U.S. Government is subject to restrictions set forth herein.